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How balo4d Handles Your Personal Data

When you open an account with us, we collect only what we need to run your sessions, process your DANA, OVO, or GoPay transactions, and keep your wallet secure.

Account data protectedDANA, OVO, GoPay wallet info securedYour rights, clearly statedContact us to update or delete data
balo4d How balo4d Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We use SSL encryption on every page so your login credentials and wallet details travel securely. Account access requires OTP verification when logging in from a new device, which means a stolen password alone cannot open your account. We keep your data only as long as necessary for the purposes described here — or as required by applicable regulations in your region — after which it is deleted or anonymised.

SSL Encryption

Every connection to balo4d — login, deposit via DANA or GoPay, account settings — runs over SSL so your credentials are not exposed in transit.

OTP Device Verification

New device logins trigger a one-time password sent to your registered number, adding a layer of verification beyond your password alone.

Retention and Deletion

We hold your data only as long as your account is active or as required by applicable rules. Once those periods pass, records are deleted or anonymised systematically.

Cookie Management

Session cookies keep you logged in and restore your lobby position. You control non-essential cookies through your browser settings; essential cookies cannot be switched off.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what we hold, correct an error, or ask us to remove data tied to your account, you can reach our support team directly. We handle privacy requests through live chat and email. Response times depend on the complexity of your request, but we aim to acknowledge every query promptly and resolve it as fully as local law allows.

Live Chat Open the chat widget from any page on balo4d to raise a data request directly with our support team. Available for account and privacy queries.
Email Support Send your privacy request, including your registered email and the specific data concern, to our support address listed on the contact page.
Account Settings Some data updates — like correcting your phone number or re-linking a GoPay wallet — can be done directly inside your account settings without contacting support.

Frequently Asked Questions About Our Privacy Policy

These are the questions we hear most often about how we handle account and payment data. If your question is not here, reach us through live chat or email and we will respond with the specific detail you need.

We collect your name, email, phone number, and the e-wallet details — DANA, OVO, or GoPay — you use for transactions. Device and session data is logged automatically on each login.

Wallet identifiers are encrypted and stored only long enough to process your transaction and satisfy any applicable audit requirement. We do not retain full wallet credentials beyond what the payment flow requires.

Yes. Contact us via live chat or our support email with your registered account details and we will provide a summary of the data we hold, subject to what local law permits.

Submit a deletion request through live chat or email. We will process it in line with applicable retention rules — some records may be kept where the law in your region requires it.

We do not sell your data for marketing. We share information only with payment processors — such as DANA, OVO, GoPay — and technical partners who need it to run your account and sessions.

Essential cookies keep your session active and cannot be disabled. For non-essential tracking cookies, use your browser's cookie settings to limit or clear them at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.